Overview

Tom & Jerry Auto Detailing LLC is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or booking our services, you agree to the practices described here.

1. Information We Collect

Contact Information: Name, phone number, email address, and service location address. Vehicle Information: Year, make, model, and condition of your vehicle. Payment Information: Processed securely through Stripe. We do not store credit card numbers or payment details on our systems.

Booking Information: Service requested, appointment date and time, deposit status, and service history. Communications: Messages, texts, emails, or form submissions you send to us.

Website Usage: Pages visited, browser type, and IP address via cookies and analytics tools.

2. How We Use Your Information

Confirm and manage your appointments. Communicate with you about your booking, service details, and follow-ups.

Process payments and send receipts. Send appointment reminders and post-service review requests via SMS and email.

Improve our services and customer experience. Send occasional promotional offers (you may opt out at any time).

Comply with legal obligations.

3. SMS & Email Communications

By providing your phone number and email, you consent to receive:

Booking confirmations and appointment reminders via SMS and email. Post-service follow-up messages and review requests.

Occasional promotional messages about T&J services and offers.

You may opt out of promotional messages at any time by replying STOP to any SMS or clicking unsubscribe in any email. Transactional messages related to your active booking cannot be opted out of.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Customer records are typically retained for a minimum of 3 years. You may request deletion of your data at any time.

6. Cookies & Website Analytics

Our website uses cookies and Google Analytics to understand how visitors interact with our site. This data is aggregated and does not identify individual users. You may disable cookies in your browser settings.

7. Your Rights

You have the right to:

Access the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your personal information, subject to legal retention requirements. Opt out of marketing communications at any time.

Request a copy of your data in a portable format. To exercise any of these rights contact us at [email protected] or (732) 783-4192. We will respond within 30 days.

8. Data Security

We take reasonable measures to protect your personal information. Payment information is encrypted and processed by Stripe, a PCI-compliant payment processor. No method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at tomandjerrydetailing.com/privacy.

11. Contact Us

Phone / Text: (732) 783-4192

Email: [email protected]

Website: tomandjerrydetailing.com